The agreement between you, your organisation, and Dozz governing use of the platform.
These Terms of Service ("Terms") form a binding agreement between Dozz ("Dozz", "we", "us", or "our") and the organisation or individual using the Service ("you", "your", or "Customer"). By accessing or using dozz.ai or any subdomain of dozz.ai (collectively, the "Service"), you agree to be bound by these Terms.
If you are accepting these Terms on behalf of an organisation, you represent that you have the authority to bind that organisation, in which case "you" and "your" refer to that organisation.
If you do not agree to these Terms, you must not access or use the Service.
The Service is intended for use by organisations and their authorised staff in a professional context. You must be at least 18 years old, or the age of legal majority in your jurisdiction, to enter into these Terms.
Access to an Organisation's private workspace is granted to individual Users through single sign-on authentication, restricted to email addresses matching the Organisation's verified company domain, as described in Section 7. The Organisation is responsible for ensuring that only authorised individuals are granted access.
You are responsible for the accuracy of information provided during registration and for promptly updating it if it changes.
Dozz is a software-as-a-service platform that enables organisations to track, assign, approve, and manage physical assets, including but not limited to QR-based checkout, multi-level approval chains, booking calendars, purchase order management, and reporting. Each Customer receives a private, isolated workspace accessible through a dedicated subdomain of dozz.ai.
We may add, modify, or remove features of the Service over time. We will make reasonable efforts to communicate material changes that significantly affect functionality you rely on.
New Customers may be eligible for a free trial period of the Service, currently offered at three months, with full feature access and no credit card required. At the end of the trial period, continued use of the Service requires selecting a paid subscription plan.
Subscription plans are billed monthly or annually as selected by the Customer, at the rates published on our pricing page at the time of purchase, or as otherwise agreed in a separate order form or enterprise agreement. Annual billing may be offered at a discount to the equivalent monthly rate.
We may apply regional pricing adjustments based on the Customer's location, reflecting differences in local purchasing power. The applicable price will always be clearly displayed before purchase.
Verified non-profit organisations may be eligible for free access to a designated subscription tier, subject to documentation review and ongoing eligibility. Dozz reserves the right to request renewed verification periodically and to revoke non-profit pricing if eligibility criteria are no longer met.
Fees are billed in advance and are non-refundable except as required by law or as otherwise expressly stated in these Terms. If payment is not received by the due date, we may suspend access to the Service until payment is made, subject to reasonable prior notice.
We may change our pricing from time to time. For existing subscriptions, any pricing change will take effect at the start of the next renewal period following reasonable advance notice.
As between you and Dozz, you retain all rights, title, and interest in the data, asset records, and other content your Organisation creates or uploads to the Service ("Customer Data"). We do not claim ownership of Customer Data.
You grant Dozz a limited licence to host, store, process, and display Customer Data solely as necessary to provide the Service to you.
You are solely responsible for the accuracy, quality, and legality of Customer Data, and for ensuring you have all necessary rights and permissions to upload it to the Service, including any personal information relating to your own staff.
You agree not to use the Service to:
We reserve the right to investigate and take appropriate action against any use of the Service that we reasonably believe violates these Terms.
The Service does not use traditional username-and-password authentication. Users authenticate exclusively through Google or Microsoft single sign-on, and access to a given Organisation's workspace is restricted to email addresses matching that Organisation's verified company domain.
You are responsible for maintaining appropriate access controls within your own Google Workspace or Microsoft 365 environment, since access to the Service is ultimately governed by the integrity of that underlying account. Dozz is not responsible for unauthorised access resulting from a compromised Google or Microsoft account outside of our control.
The Service integrates with and relies upon certain third-party services, including but not limited to Google, Microsoft, and payment processing providers. Your use of these third-party services is subject to their own respective terms, and Dozz is not responsible for the availability, performance, or practices of these third parties.
Where Dozz offers point-of-scan hardware devices for purchase or lease, the following applies in addition to the rest of these Terms:
The Service, including its software, design, branding, and underlying technology, is owned by Dozz and protected by applicable intellectual property laws. Except for the limited rights expressly granted to you under these Terms, no other rights are granted, and Dozz reserves all rights not expressly given.
"Dozz" and the Dozz logo are trademarks of Dozz. You may not use our trademarks without our prior written consent, except as reasonably necessary to identify that you are a customer of the Service.
You may cancel your subscription at any time. Upon cancellation, your access to the Service will continue until the end of your current billing period, after which your workspace will be deactivated.
We may suspend or terminate your access to the Service if you materially breach these Terms and fail to remedy that breach within a reasonable period after notice, if required by law, or if continued provision of the Service would expose us to material legal or security risk. We do not suspend accounts automatically or without cause.
Following termination, we retain a copy of your Customer Data for a limited period to allow for export requests, as described in our Privacy Policy, after which it is permanently deleted unless a longer retention period is required by law.
The Service is provided "as is" and "as available". To the maximum extent permitted by applicable law, Dozz disclaims all warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or completely secure, although we take reasonable measures to maintain reliability and security as described in our Privacy Policy.
To the maximum extent permitted by applicable law, Dozz and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service, even if advised of the possibility of such damages.
To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the amount you paid to Dozz for the Service in the twelve months preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, or for fraud.
You agree to indemnify and hold Dozz harmless from any claims, damages, losses, and expenses, including reasonable legal fees, arising out of your breach of these Terms, your violation of applicable law, or your Customer Data, except to the extent caused by Dozz's own breach of these Terms.
These Terms are governed by the laws of Malaysia, without regard to conflict of law principles, except where mandatory consumer protection or data protection law in your jurisdiction requires otherwise.
Any dispute arising out of or relating to these Terms or the Service will first be addressed through good-faith negotiation between the parties. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the courts of Malaysia, except where applicable law requires a different forum.
We may update these Terms from time to time. We will update the "Last updated" date at the top of this page when we do, and we will provide reasonable advance notice of material changes to active Customers through the Service or by email. Continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.
Entire agreement. These Terms, together with our Privacy Policy and any applicable order form, constitute the entire agreement between you and Dozz regarding the Service, superseding any prior agreements on the same subject.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No waiver. Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
Force majeure. Neither party will be liable for delays or failures in performance resulting from causes beyond that party's reasonable control.
If you have questions about these Terms, contact us at:
legal@dozz.ai
We aim to respond to all legal enquiries within one business day.